Question 1

What services does VeriDoc Pro assist with?

Accepted Answer

VeriDoc Pro assists with South African document authentication and legalisation, including RTMC driver’s licence confirmation letters, Umalusi and SAQA verification, police clearance, HPCSA verification, DIRCO processing, embassy attestation, collection and courier. The right route depends on the document and destination.

Question 2

What is an Apostille?

Accepted Answer

An Apostille is a certificate used under the Hague Apostille Convention to authenticate the origin of a public document for use in another participating country. It does not certify the truth of the document’s contents.

Question 3

What is the difference between an Apostille and authentication?

Accepted Answer

An Apostille is generally used for a destination covered by the Hague Apostille Convention. Other destinations may require authentication and additional embassy or consular legalisation steps. Confirm the receiving authority’s current requirements before submitting.

Question 4

Does every document need an Apostille?

Accepted Answer

No. Requirements depend on the document, destination country and receiving organisation. Some documents need verification, notarisation, authentication or embassy attestation instead.

Question 5

Who decides which documents are acceptable overseas?

Accepted Answer

The embassy, employer, school, court, immigration office or other organisation receiving your documents sets its requirements. VeriDoc Pro can help identify a likely processing route, but the receiving authority makes the final decision.

Question 6

How do I request a service?

Accepted Answer

Choose Request this service beside a listed fee, or use the quote form. The form sends an enquiry to VeriDoc Pro; the team should confirm the route, final cost and next steps before processing begins.

Question 7

What should I include in a service request?

Accepted Answer

Include the document type, destination country, purpose, number of documents and any deadline. Do not send original documents or sensitive copies until VeriDoc Pro confirms what is required and how to submit them.

Question 8

What is the RTMC Driver’s Licence Confirmation Letter fee?

Accepted Answer

The client-supplied fee is R1,250. Ask VeriDoc Pro to confirm what is included and whether any additional verification, collection or delivery charges apply before proceeding.

Question 9

What are the Umalusi and SAQA verification fees?

Accepted Answer

The client-supplied fees are R1,280 for Umalusi Verification and R1,750 for SAQA Verification. The required route can depend on the qualification and its issuing authority, so confirm the applicable service before paying.

Question 10

What is the Police Clearance Certificate fee?

Accepted Answer

The client-supplied fee is R1,950. Confirm what the fee covers, the current requirements and any additional charges before requesting the service.

Question 11

What are the HPCSA verification fees and time options?

Accepted Answer

The supplied options are R1,750 for about 7 working days or R2,750 for about 3 working days. These are quoted options, not a guarantee; confirm current availability and the exact start point for timing.

Question 12

What are the DIRCO Apostille or authentication fees and time options?

Accepted Answer

The supplied options are R850 for about 3–5 weeks or R1,250 for about 5–15 working days. Timing depends on the route and authority processing, so verify the current option and all included charges before proceeding.

Question 13

How much does Embassy Attestation cost?

Accepted Answer

The supplied fee is the relevant embassy’s fee plus a R750 VeriDoc Pro service fee. Embassy charges and procedures vary, so ask for an itemised estimate for your destination.

Question 14

What are the document collection and courier fees?

Accepted Answer

The supplied fees are R750 for document collection, R200 for national courier and R800 for international courier. Confirm the pickup, delivery and destination details because these charges may apply separately.

Question 15

How long does document legalisation take?

Accepted Answer

Timing varies by document, destination, verification requirements and authority queues. The quoted HPCSA and DIRCO options are listed on the Services page; ask for a current estimate before planning around a deadline.

Question 16

Can VeriDoc Pro guarantee a turnaround time?

Accepted Answer

No. Processing by government departments, professional bodies and embassies is outside a facilitator’s control. Any quoted timeframe should be treated as an estimate unless the responsible authority confirms otherwise.

Question 17

Do I need to submit an original document or a certified copy?

Accepted Answer

It depends on the document and the authority handling it. Some routes require an original or a specific form of verification. Ask VeriDoc Pro to confirm the exact requirement before sending anything.

Question 18

Can VeriDoc Pro submit documents on my behalf?

Accepted Answer

A representative may be able to submit documents where the authority’s rules allow it. The required authorisation and supporting documents vary, so confirm the current requirements for your case.

Question 19

Can I request help while I am outside South Africa?

Accepted Answer

You can enquire about processing South African documents while abroad. The available route depends on the document and how originals or other required items can be submitted and returned.

Question 20

Does an Apostille guarantee that my document will be accepted?

Accepted Answer

No. An Apostille authenticates the origin of a public document. The organisation receiving it decides whether the document meets its application or transaction requirements.

Question 21

Will my document need a translation?

Accepted Answer

A translation may be required by the receiving authority, depending on the country and purpose. Confirm whether a sworn translation, certification or further legalisation is needed before arranging one.

Question 22

Can I upload documents through the quote form?

Accepted Answer

The quote form currently collects contact details and an enquiry; it does not provide a document-upload field. Wait for VeriDoc Pro to confirm the required documents and an appropriate submission method before sharing sensitive files.

Question 23

Can company documents be legalised for use abroad?

Accepted Answer

Company documents may need notarisation, verification, authentication, an Apostille or embassy attestation depending on their type and destination. The receiving organisation’s requirements determine the route.

Question 24

Is DIRCO legalisation free?

Accepted Answer

DIRCO’s own fee policy and a facilitator’s service, verification, collection or courier charges are different things. The listed VeriDoc Pro DIRCO options are client-supplied service prices; ask for a current itemised estimate.

Question 25

What happens after I send a request?

Accepted Answer

VeriDoc Pro can review the document type, destination and timing you provide, then confirm the likely process, charges and next steps. A request is an enquiry; wait for the team’s confirmation before sending documents or treating work as booked.

Question 26

Do company documents need legalisation?

Accepted Answer

They may, depending on the country, transaction and receiving authority.

Question 27

What is High Court authentication?

Accepted Answer

For certain private or notarial documents, the High Court can authenticate the signature or seal of the relevant notary or authorised official.

Question 28

Can VeriDoc guarantee a turnaround time?

Accepted Answer

No responsible facilitator should guarantee an authority's processing time unless that authority provides such a guarantee.

Question 29

Why use a facilitator instead of doing it myself?

Accepted Answer

A facilitator can reduce coordination and help you understand the sequence. Clients should compare the service cost with the convenience and time saved.

FAQ